The Customer Service Representative is responsible for providing exceptional customer service, accurately processing customer transactions, and maintaining a safe and secure working environment. The Customer Service Representative is the face of the company, and a friendly, professional attitude is essential in building customer relationships. Excellent communication and problem-solving skills are key to helping customers with their financial needs.

Essential Functions/Job Responsibilities

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensures compliance with established Bank policies and procedures. 
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Willing to learn banking regulations and procedure.
• Ability to:
• Work in a fast-paced environment.
• Maintain confidentiality.
• Adhere to policies and procedures.
• Work independently and as part of a team.
• Manage multiple tasks simultaneously.
• Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability 

The Customer Service Representative is responsible for providing exceptional customer service, accurately processing customer transactions, and maintaining a safe and secure working environment. The Customer Service Representative is the face of the company, and a friendly, professional attitude is essential in building customer relationships. Excellent communication and problem-solving skills are key to helping customers with their financial needs.

Essential Functions/Job Responsibilities

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensures compliance with established Bank policies and procedures. 
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Willing to learn banking regulations and procedure.
• Ability to:
  • Work in a fast-paced environment.
  • Maintain confidentiality.
  • Adhere to policies and procedures.
  • Work independently and as part of a team.
  • Manage multiple tasks simultaneously.
• Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability 

Summary

The Call Center Representative is responsible for providing quality customer service through inbound and outbound calls with a thorough understanding of our products and services to provide the best customer experience.

Essential Functions/Job Responsibilities

• Respond to customer inquiries regarding banking products and services by phone, and online messages.
• Answer customer questions regarding account information, transactions, balances, and other banking related topics.
• Assist customers with online banking access and resetting passwords, mobile deposits, bill payments, and debit card replacements, disputes, and daily limit increases.
• Process customer requests for account transfers, withdrawals, and other transactions.
• Identify Red Flags for potential Fraud and assist customer with a resolution.
• Handle customer complaints in a professional manner and escalate issues as needed.
• Provide information about banking products such as credit cards, loans, and investment opportunities.
• Process payments and deposits for customers accurately and in a timely manner.
• Follow established procedures for customer authentication and account verification.
• Research customer inquiries and provide accurate and detailed information.
• Update customer records and accounts in the system.
• Assist branch staff with customer inquiries and manage request ticketing system.
• Maintain a high level of customer service and professionalism at all times.
• Ensure compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent
• 1+ years of banking and customer service
• Familiarity with banking products and services.
• Knowledge of regulatory standards and compliance procedures
• Exceptional written and verbal communication and problem-solving skills
• Proficient in the use of banking software applications and computer systems, including Microsoft Office applications.
• Ability to:
  • Prioritize tasks.
  • Handle customer inquiries with patience and professionalism.
  • Work independently and as part of a team.
  • Work in a fast-paced environment.

Equal Opportunity Employer/Protected Veteran/Disability

The Customer Service Representative is responsible for providing exceptional customer service, accurately processing customer transactions, and maintaining a safe and secure working environment. The Customer Service Representative is the face of the company, and a friendly, professional attitude is essential in building customer relationships. Excellent communication and problem-solving skills are key to helping customers with their financial needs.

Essential Functions/Job Responsibilities

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensures compliance with established Bank policies and procedures. 
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Willing to learn banking regulations and procedure.
• Ability to:
  • Work in a fast-paced environment.
  • Maintain confidentiality.
  • Adhere to policies and procedures.
  • Work independently and as part of a team.
  • Manage multiple tasks simultaneously.
• Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability 

Summary

The Customer Service Representative (CSR) is responsible for providing exceptional customer service, accurately processing customer transactions, and maintaining a safe and secure working environment. The Customer Service Representative is the face of the company, and a friendly, professional attitude is essential in building customer relationships. Excellent communication and problem-solving skills are key to helping customers with their financial needs. This position will serve as a floating/traveling CSR between multiple locations as needed to fill in for staffing shortages, vacations, and busy periods.  Promotes and maintains the Bank’s mission, values and culture. Provides exceptional communication and service to employees and customers.

Essential Functions/Job Responsibilities

• Travel to designated branch locations on an as-needed basis to cover absences, vacations, or high-volume periods.
• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensure compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Maintain reliable personal transportation to commute within the assigned geographic region.
• Willing to learn banking regulations and procedure.
• Ability to
  • Quickly adapt to varying branch layouts, different management styles, and specific branch operating procedures. Will be reimbursed for mileage from ROC to branch location.
  • Work in a fast-paced environment.
  • Maintain confidentiality.
  • Adhere to policies and procedures.
  • Work independently and as part of a team.
  • Manage multiple tasks simultaneously.
• Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability

Summary

The Treasury Services Representative authenticates and processes daily incoming wire transfers, ACH, or Remote Deposit instructions as well as other administrative duties for the Treasury Management / Department as needed. Promotes and maintains the Bank’s mission, values and culture. Provides exceptional communication and service to employees and customers.

Essential Functions/Job Responsibilities

• Receives and reviews incoming wire instructions, ACH, or Remote Deposit instructions verifies the validity of the instructions and initiates corrective action if needed.
• Maintains records in order to document wire transfer transactions, ACH, or Remote Deposit instructions.
• Responsible for set-up and/or deployment of new client products and services that include, but are not limited to, Business Internet Banking, ACH origination, Remote Deposit Capture, Lockbox, all product variations of Positive Pay, Merchant Services, and E-Statement.
• Assist with onboarding new clients
• Provide telephone support to internal and external customers on products and services.
• Notifies branches or department of incoming wire information.
• Review customer transactions where fraud is suspected.
• Prepares various spreadsheet and database reports according to prescribed schedules and procedures.
• Perform daily functions in a timely manner without jeopardizing quality and accuracy.
• Performs other work-related duties assigned by supervisor.
• Ensure compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent. 
• One year clerical experience and/or training. 
• Six months Teller, Wire transfer, ACH, or Remote Deposit experience and/or equivalent combination of experience and training. 
• Basic knowledge in the use of banking software applications and computer systems, including Microsoft Office applications and of office equipment.
• Must have basic keyboarding skills and 10 Key by touch.
• Ability to:
  • Work independently and as part of a team.
  • Work in a fast-paced environment.

Equal Opportunity Employer/Protected Veteran/Disability

Summary

The Accounts Payable Clerk supports the Bank's financial and administrative operations, with responsibility for accounts payable processing, invoice management, vendor maintenance, and payment administration. Manages essential administrative tasks, maintain accurate records, and facilitate communication across departments. Your strong attention to detail, organizational skills, and dedication to accuracy will help ensure efficient operations and financial integrity throughout the organization. Promotes and maintains the Bank’s mission, values and culture. Provides exceptional communication and service to employees and customers.

Essential Functions/Job Responsibilities

• Process invoices, expense reports, and reimbursement documents.
• Process accounts payable and accounts receivable transactions.
• Manage and maintain accurate records of financial transactions.
• Support the accounting team in month-end and year-end closing activities.
• Maintain and organize accounts payable documents and files, ensuring easy retrieval.
• Monitor and respond to accounting-related inquiries via email and phone.
• Update and maintain different accounts payable and accounting databases and spreadsheets.
• Collaborate with other departments to ensure smooth financial operations..
• Ensure compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent; associate or bachelor's degree in accounting or finance preferred.
• Proven experience in accounts payable, preferably in a banking or financial services environment.
• Familiarity with banking operations and terminology is a plus.
• Proficient in the use of banking software applications, accounts payable software, and computer systems, including Microsoft Office.
• Problem-solving and decision-making aptitude.
• Accuracy and attention to detail particularly in in data entry and financial reporting.
• Strong organizational and time-management skills.
• Ability to:
  • Ability to handle sensitive information with confidentiality.
  • Work independently and as part of a team.
  • Work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Strong ethics and reliability.

Equal Opportunity Employer/Protected Veteran/Disability