The Customer Service Representative is responsible for providing exceptional customer service, accurately processing customer transactions, and maintaining a safe and secure working environment. The Customer Service Representative is the face of the company, and a friendly, professional attitude is essential in building customer relationships. Excellent communication and problem-solving skills are key to helping customers with their financial needs.

Essential Functions/Job Responsibilities

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensures compliance with established Bank policies and procedures. 
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Willing to learn banking regulations and procedure.
• Ability to:
• Work in a fast-paced environment.
• Maintain confidentiality.
• Adhere to policies and procedures.
• Work independently and as part of a team.
• Manage multiple tasks simultaneously.
• Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability 

Summary

The IT Infrastructure Engineer is responsible for designing, implementing, and maintaining the Bank’s physical and virtual IT infrastructure.  This role works with cutting-edge technologies, ensuring the reliability, security, and efficiency of our systems. Be part of a collaborative environment that values innovation and continuous improvement and help drive our technological advancements to support our business goals.  They appreciate that IT focuses on 'how we can' rather than 'why we can't’.  Promotes, maintains, and strives to find solutions in ways that align with the Bank’s mission, values and culture. Provides exceptional communication and service to employees and customers.

Essential Functions/Job Responsibilities

• Design, implement, and maintain all IT infrastructure systems, compute, storage, and networks (physical, virtual, and wireless), ensuring optimal performance and reliability.
• Monitor and troubleshoot infrastructure performance, identifying and resolving issues promptly. Find opportunities to optimize and simplify the environment.
• Collaborate with IT teams to develop and enforce infrastructure policies and procedures.
• Manage, configure, troubleshoot and support Cisco UCS hardware, VMware hypervisor and other virtualization technologies.
• Manage, configure, troubleshoot and support Physical and Wireless networks. With an emphasis on high availability using redundant links and dynamic routing protocols. Manage, configure, troubleshoot and support SAN/NAS data storage systems. Fiber-Channel experience required.
• Manage, configure, troubleshoot and support Microsoft Active Directory and Microsoft Entra ID, including SAML/SSO for 3rd party applications.
• Manage, configure, troubleshoot, and support VOIP environment and telecom circuits. Ensure performant collaboration across the enterprise for video conferencing, meetings, and messaging.
• Assist in development and delivery of Citrix Xendesktop Virtual Desktop service to employees on-prem and remote. Validate for optimal performance on a daily basis and look for ways to improve.
• Assist in Management and configuration of firewalls and core security products to create effective segmentation and reliable monitoring /reporting of events.
• Monitor and Maintain datacenters for availability performance including backup power and cooling.
• Conduct regular system audits and generate performance reports for management review.  
• Coordinate with vendors and service providers to ensure SLAs are being met and issues are resolved in a timely manner.
• Implement and maintain security measures to protect and harden IT infrastructure from unauthorized access and vulnerabilities. Perform remediations to systems on a regular basis or as required.
• Provide technical support and guidance to internal teams and end-users, addressing infrastructure-related inquiries and issues.  Serve as final escalation for any technical IT issue.
• Stay up to date with emerging IT infrastructure trends and technologies to recommend improvements and upgrades.
• Participate in disaster recovery planning and execution to ensure business continuity in the event of system failures.  Responsible for backup and restoration of all critical systems and data.
• Document infrastructure designs, configurations, and procedures for future reference and compliance purposes.
• Proactively identify potential risks and develop solutions with team to ensure remediation to potential risks.
• Lead smaller IT projects or components of larger projects, coordinating with various teams to ensure successful implementation, including creating and maintaining project documentation.
• Ensure compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• Dedicated to exceptional service delivery of IT systems availability and performance on a daily basis.
• Bachelor's degree in Computer Science, Information Technology, or a related field or related industry experience.
• 8+ years of experience in IT infrastructure engineering or a similar role.
• Proficiency in designing, implementing, and managing all IT infrastructure.
• Expertise in virtualization technologies, such as VMware and Cisco UCS.
• Experience with storage solutions and data management practices.
• In-depth understanding of Physical, Virtual, and Wireless network security principles and best practices.
• Implements systems with least-privilege access and enforces segmentation of services using zero trust principles.
• Has a methodology for managing systems at scale, deploy using standardized templates, maintain secure configurations and encrypted immutable backups.
• Understanding of power and cooling systems / requirements in datacenters.
• Experience in scripting and automation using languages such as PowerShell, Python, or Bash.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.
• Ability to manage multiple tasks and projects simultaneously.
• Experience with monitoring and performance optimization tools.
• Knowledge of ITIL or other IT service management frameworks.
• Relevant certifications, such as Cisco CCNA/CCNP, Microsoft MCP, or AWS Certified Solutions Architect, are a plus.
• Proficient in the use of banking software applications and computer systems, including Microsoft Office applications, preferred.
• Problem-solving and decision-making aptitude.
• Accuracy and attention to detail.
• Outstanding organizational and time-management skills.
• Ability to:
  • Work independently and as part of a team.
  • Work in a fast-paced environment.
  • Align IT strategies with organizational goals.
  • Design and implement comprehensive network solutions.
  • Manage multiple projects simultaneously.
  • Work on-site, daily.
  • Work remotely when required.
• Strong communication and interpersonal skills.
• Strong ethics and reliability.
• On-call after-hours support for business, periodically, in rotation with other IT staff members.

Equal Opportunity Employer/Protected Veteran/Disability

Summary

The Customer Service Specialist is responsible for providing exceptional customer service, accurately processing customer transactions, and maintaining a safe and secure working environment. The Customer Service Specialist is the face of the company, and a friendly, professional attitude is essential in building customer relationships. Excellent communication and problem-solving skills are key to helping customers with their financial needs.

Essential Functions/Job Responsibilities

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Respond to customer complaints and resolve disputes in a timely and professional manner.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Train and mentor new branch staff, as needed.
• Ensures compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent.
• Minimum 1-2 years of customer service experience and cash handling experience.
• Solid knowledge of banking products, services, regulations and procedures.
• Excellent organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and familiarity with banking software and Microsoft Office applications.
• Ability to
  • Work in a fast-paced environment.
  • Maintain confidentiality.
  • Adhere to policies and procedures.
  • Work independently and as part of a team.
  • Manage multiple tasks simultaneously.

Equal Opportunity Employer/Protected Veteran/Disability

The Customer Service Representative is responsible for providing exceptional customer service, accurately processing customer transactions, and maintaining a safe and secure working environment. The Customer Service Representative is the face of the company, and a friendly, professional attitude is essential in building customer relationships. Excellent communication and problem-solving skills are key to helping customers with their financial needs.

Essential Functions/Job Responsibilities

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensures compliance with established Bank policies and procedures. 
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Willing to learn banking regulations and procedure.
• Ability to:
  • Work in a fast-paced environment.
  • Maintain confidentiality.
  • Adhere to policies and procedures.
  • Work independently and as part of a team.
  • Manage multiple tasks simultaneously.
• Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability 

The Call Center Representative is responsible for providing quality customer service through inbound and outbound calls with a thorough understanding of our products and services to provide the best customer experience.

Essential Functions/Job Responsibilities

• Respond to customer inquiries regarding banking products and services by phone, and online messages.
• Answer customer questions regarding account information, transactions, balances, and other banking related topics .
• Assist customers with online banking access and resetting passwords, mobile deposits, bill payments, and debit card replacements, disputes, and daily limit increases.
• Process customer requests for account transfers, withdrawals, and other transactions.
• Handle customer complaints in a professional manner and escalate issues as needed.
• Provide information about banking products such as credit cards, loans, and investment opportunities.
• Process payments and deposits for customers accurately and in a timely manner.
• Follow established procedures for customer authentication and account verification.
• Research customer inquiries and provide accurate and detailed information.
• Update customer records and accounts in the system.
• Assist branch staff with customer inquiries and manage request ticketing system.
• Maintain a high level of customer service and professionalism at all times.
• Ensures compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent
• 1+ years of banking and customer service
• Familiarity with banking products and services.
• Knowledge of regulatory standards and compliance procedures
• Exceptional written and verbal communication and problem-solving skills
• Proficient in the use of banking software applications and computer systems, including Microsoft Office applications
• Ability to:
  • Prioritize tasks.
  • Handle customer inquiries with patience and professionalism
  • Work independently and as part of a team. Work in a fast-paced environment.

Equal Opportunity Employer/Protected Veteran/Disability

The Loan Admin Assistant prepares loan documents for closing of consumer, commercial, and real estate loan products to ensure full compliance and quality of loan documentation for funding. Resolves loan documentation issues with lending team collaborating on problem solving and process improvements efforts to maintain and continuously improve loan operations policy, procedure, and performance.

Essential Functions/Job Responsibilities

• Verify loan applications and documents for completeness and accuracy.
• Ensure all necessary documents are attached to loan applications.
• Answer inquiries from loan applicants.
• Coordinate with additional departments to submit loan requests.
• Monitor loan application status and provide updates to applicants.
• Communicate with loan processors and underwriters to resolve any issues with loan applications.
• Review and verify loan documents before submitting them for approval.
• Maintain accurate records of all loan applications and documents.
• Generate reports on loan processing.
• Assist loan officers with any administrative tasks.
• Follow up with customers regarding the status of loans.
• Manage loan exceptions.
• Contact customers to obtain annual financials as per loan covenants.
• Display thorough knowledge of all commercial loan products and fraud products.
• Assist clients with loan draws.
• Process payment requests.
• Process and respond to all customer requests by the end of the business day.  This includes but is not limited to transfers, wires, information, etc.

Job Requirements

• High school diploma or equivalent.
• At least 3 years of experience in financial services, lending, or a related field.
• Knowledge of financial services regulations and procedures.
• Excellent customer service and communication skills.
• Exceptional organizational and time management skills.
• Proficient in banking software applications and computer systems, including Microsoft Office applications.
• Must be highly organized and detail oriented.
• Ability to
  • Work in a fast-paced environment.
  • Maintain confidentiality.
  • Adhere to policies and procedures.
  • Work independently and as part of a team.
  • Effectively and effectively present information and respond to questions from clients.
  • Manage multiple tasks simultaneously.

Equal Opportunity Employer/Protected Veteran/Disability